ERIKS enhances service centres in Aberdeen & Plymouth to improve next-day delivery across the UK
Published: 07 January, 2025
ERIKS Industrial Services has announced the addition of strategic stock to its Aberdeen and Plymouth service centres, aimed at bolstering its Fulfilment Centre of Expertise (FCE). The move is intended to support the company’s goal of achieving next-day delivery of parts, fully tracked, before 9am for all customers.
A recent service level report indicated that ERIKS is meeting 96% on-time delivery across the UK through its courier partners. However, it was noted that the majority of delays occurred in Northern Scotland and the South West of England, regions that present logistical challenges.
Andy Neville, General Manager of the FCE, commented: “While achieving 96% of our delivery targets seems like a good achievement, we are totally unsatisfied. It has proved difficult to meet our expectations around customer service with the logistical challenges posed by consistently reaching some parts of Scotland and the far reaches of Devon and Cornwall. By building critically aligned stock in two locations, we can ensure that those customers in hard-to-reach areas receive the same next-day, before 9am delivery that all our customers enjoy.”
The new stock profiles in these locations have been carefully developed with input from Debbie Bagbee, Deputy General Manager of the FCE, Peter Mitchell, Regional Leader for the North & Ireland, and Steven Williams, Regional Leader for the South West. The stock includes critical items such as power transmission products, bearings, pneumatics, and hydraulics, which the team believes will allow them to respond quickly to customer needs, regardless of location.
Peter Mitchell emphasised the company’s commitment to meeting urgent demands: “We would encourage any business looking for MRO spares to call their local ERIKS service centre. If they need something immediately, we’ll move heaven and earth to get them out of a hole. We can pick and dispatch parts within minutes; however, in most cases, a pre-9am next-day delivery is more than acceptable. We’ll get them the part they want when they want it. Plus, they can track their part on its journey so they know exactly when it will arrive and plan accordingly.”
In addition to handling urgent requests, ERIKS encourages businesses to discuss their ongoing needs with their local service centres. Steven Williams added, “Conversations around what our customers need us to carry to support their operations will contribute to our profiling discussion. If you regularly need a specific part at short notice, then let us know and we’ll make sure it’s on our shelves.”
With over 50,000 products available for immediate dispatch and 250,000 additional products guaranteed for next-day delivery, ERIKS aims to continue providing a reliable and efficient service to all its customers. The expansion of stock in Aberdeen and Plymouth is part of the company’s ongoing efforts to enhance its logistical capabilities.
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