Industry demands reliability
Published: 21 February, 2014
Honeywell Company CITY TECHNOLOGY has released the results of a global survey conducted over the last quarter of 2013 at major health and safety events in the US, Europe and Asia.
The results show that quality is the most important attribute users demand from trusted safety suppliers with 30% of respondents stating it to be the most important attribute. Reliability was the second most valued (24% of respondents).
However, as a key regional variance, customers polled in Europe stated that innovation was the crucial differentiator - an attribute that scored much lower amongst American and Asian audiences. Innovation was determined by 26% of European respondents to be the most important attribute in assessing trusted safety suppliers.
When asked about other important attributes that customers looked for from gas safety suppliers respondents cited partnership, expertise and transparency.
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