Shortage of digital skills hampering business productivity and growth

Published:  04 May, 2017

Digital skills are increasingly important to the operation of businesses in the UK but companies are facing a shortage of skills in their workforce which is hampering productivity, according to a new survey by the British Chambers of Commerce (BCC).

The survey of more than 1400 businesses across the UK found that 84% of firms say digital and IT skills are more important to their business than two years ago, with half (51%) saying these skills are significantly more important.

However, the survey also found that more than three-in-four businesses are facing a shortage of digital skills in their workforce, with 52% reporting a slight shortage, 21% a significant one and 3% a critical shortage. The key findings of the survey are:

• The skills most important to companies are basic computer skills (72%), communicating and connecting through digital channels (71%) and management of digital information (69%).

• Skills shortages are having adverse effects on many firms including, increasing workload on existing staff (52%), higher operating costs (29%), and causing difficulties in meeting customer requirements (28%).

• Businesses regard a lack of time for staff training (41%), difficulty in identifying appropriate training (32%), and the high cost of training (25%), as the leading barriers to rectifying these shortages.

Adam Marshall, director general of the BCC, said: “The evidence is clear: better digital skills make firms more productive, and a lack of digital skills holds them back. Businesses themselves need to do a lot more to tackle the digital skills shortages they face, and their leaders need to be alive to the fact that a failure to tackle this issue will have an impact on their bottom line. Too many firms are stuck in an unproductive cycle, where the failure to take action has serious consequences.”

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