New level of service

Published:  28 March, 2014

 ELGA PROCESS WATER, a Veolia Water Solutions & Technologies  Company, has equipped all its service engineers with tablet PCs  as part of its new AQUAConnect intelligent service management  system.

 With AQUAConnect, customers benefit from quicker, more  efficient plant servicing with any potential issues identified early,  reducing the risk of plant downtime. At the end of a service visit,  the service engineer’s report, complete with calibration  certificates, operational recommendations and supporting  documentation, is delivered immediately to the customer’s inbox  in a PDF format.

 AQUAConnect’s 3G connectivity allows the service engineer  instant access to plant details, present and historical  performance trends and previous service reports, as well as  health and safety documentation, technical information and  advice. All of which enables the service engineers to do their jobs without interruptions.

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